Privacy Policy

1. Introduction

DentOp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dental operations platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

Name, email address, and contact information
Dental clinic name and business information
Billing and payment information
Account credentials
Patient data that you input into our system

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

Device and browser information
IP address and location data
Usage patterns and analytics
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process transactions and send related information
To send technical notices, updates, and support messages
To respond to your comments, questions, and requests
To monitor and analyze trends, usage, and activities
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To personalize and improve your experience

4. HIPAA Compliance

DentOp is designed to help dental practices maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate technical and organizational measures to protect Protected Health Information (PHI), including encryption, access controls, audit logging, and secure data transmission. We enter into Business Associate Agreements (BAAs) with covered entities as required by HIPAA regulations.

5. Data Security

We implement industry-standard security measures to protect your data, including:

256-bit SSL/TLS encryption for data in transit
AES-256 encryption for data at rest
Regular security audits and penetration testing
Multi-factor authentication options
Role-based access controls
Automated backups with secure offsite storage

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist in operating our platform
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets
With your consent or at your direction

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access and receive a copy of your data
Right to correct inaccurate information
Right to delete your personal information
Right to restrict or object to processing
Right to data portability
Right to withdraw consent

9. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

10. Mobile App Permissions (iOS & Android)

The DentOp app on iOS and Android may request certain device permissions to deliver full functionality. We only collect data that is necessary for those features, ask for your consent before access, and you may change or revoke permissions at any time in your device settings.

📷 Camera

Purpose: To capture X-rays, intraoral or clinical photos, or documents directly in the app.

Our commitment: The camera activates only when you take an action to capture media. We do not record in the background, do not store media on the device beyond what you create, and do not share images with third parties without your consent.

🖼️ Photos & media library

Purpose: To let you select and upload photos from your device to attach to patient records or treatment documentation.

Our commitment: The app only reads files you explicitly choose. We do not scan your entire photo library or collect image metadata beyond the files you select.

📍 Location

Purpose: To support nearby clinic search, auto-fill address fields, and verify location when registering an account.

Our commitment: We request location access only when a related feature is in use. Location data is not retained indefinitely on our servers and is not sold or shared with third parties for advertising.

📁 Files & storage

Purpose: To read and save documents (PDFs, X-ray images, treatment reports) that you export or import in the app.

Our commitment: The app only accesses folders or storage you authorize. We do not read, copy, or delete unrelated files on your device. Uploads are transmitted over encrypted SSL/TLS connections.

🔔 Notifications

Purpose: To send appointment reminders, treatment status updates, system notices, and important alerts related to clinic operations.

Our commitment: Notifications are sent only when they relate to your use of the platform. You can turn off notification categories in the app or in device settings without losing core functionality.

Note: On iOS, the system shows a permission prompt the first time each permission is needed. On Android 6.0 and later, permissions are requested at runtime when you use a feature. You can review and manage all permissions under Settings > Apps > DentOp > Permissions (labels may vary slightly by device and OS version).

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

DentOp Privacy Team

Email: dentopapp@gmail.com

Address: 187 Dien Bien Phu, Da Kao, District 1, Ho Chi Minh City, Vietnam